AI is adding power to these chatbots and helping bridge the gap between humans and machines by employing natural language capabilities. These more intelligent chatbots are more capable and are being used in a variety of different contexts such as online customer support, phone interactions, information retrieval, assisting with online commerce or tech support, and the increasing popularity of voice assistants. Because chatbots are easy to deploy, companies find them a great first use case for AI within their organization. Because bots can provide consistent results without the need to sleep or take breaks, companies are able to keep them deployed to engage and interact with customers. Organizations including banking, finance, retail, and others have AI-enabled chatbots to help enhance customer engagement, collect basic customer information and answer general company questions.